drummer4now

I don't know about essential, but I have had a similar experience with WestJet.  I booked flights and hotels with them in January but then had to cancel the trip.  The flight was put into a travel bank but I am still waiting on my hotel refund.  They said it would take 5 - 20 business days and it has been over a month.  

I waited on hold for several hours but couldn't get through.  I tweeted them in frustration and they offered to help but gave me a phone number that didn't work and then another that had no idea why they gave me her number.  Now I am waiting for one of their automated call-backs but I am not confident I will actually get any help.

Yes!   So weird.....just came in here after two days of doing just that!  I need info (and don't do online - telephone only).  It's not good enough.  If the liquour store can sell beer, I'm pretty sure the banks should be able to perform their job and have a system in place to cover this deal.  Take the money and run.

I left a call back number twice...nothing.