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Windows XP computer won't shut down


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#1 uber_pwnzor

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Posted 04 September 2012 - 01:10 PM

Hey
A friend of mine has got a problem; her Windows XP computer won't shut down, nothing happenes when she tries to shut it down.

I've googled this a bit, but can't find anything about this specific problem.

Does anyone know what this might be, and what the solution could be?

Edit: I know that you can take the battery out, hit the computer with a baseball bat or hold down the power button, but I'm kinda looking for something to make this go away.

Second edit: and no, witching OS is not an option.

Third edit: it's a problem that keeps coming back.

Edited by Grammar Police, 04 September 2012 - 01:44 PM.

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#2 Apples

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Posted 04 September 2012 - 01:11 PM

Pull the plug
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#3 Columbo

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Posted 04 September 2012 - 01:11 PM

Just hold the power button down for ~10 seconds. Obviously.
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#4 Squeak

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Posted 04 September 2012 - 01:13 PM

Pull the plug


The obvious-ness of this suggestion is mind-blowing.
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#5 uber_pwnzor

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Posted 04 September 2012 - 01:13 PM

Obviously you could do that, but I'm kinda looking for a more long term solution.
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#6 DonLever

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Posted 04 September 2012 - 01:15 PM

People are still using Windows XP? Amazing since it is 10+ years old. Anyone use DOS?

Anyway, when my computer freezes like that I just unplug the cord, wait a minute, plug it back it and power it on again and it reboots. It may come with a screen that says windows stop unexpectedly and it will give a range of options. Just follow instructions.
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#7 Everybody Hates Raymond

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Posted 04 September 2012 - 01:15 PM

Tell your friend to stop browsing shady porn and that she isn't actually the millionth visitor.
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#8 DonLever

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Posted 04 September 2012 - 01:16 PM

Obviously you could do that, but I'm kinda looking for a more long term solution.


Get a new computer with new OS.
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#9 Blueberries

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Posted 04 September 2012 - 01:17 PM

Get a hammer and smash it or buy Windows 7 or what Trip said.
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#10 Armada

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Posted 04 September 2012 - 01:17 PM

People are still using Windows XP? Amazing since it is 10+ years old. Anyone use DOS?

Anyway, when my computer freezes like that I just unplug the cord, wait a minute, plug it back it and power it on again and it reboots. It may come with a screen that says windows stop unexpectedly and it will give a range of options. Just follow instructions.


Its the best Windows operating system they've made.

Sure, its outdated but it is good.

Edited by Armada, 04 September 2012 - 01:18 PM.

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#11 uber_pwnzor

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Posted 04 September 2012 - 01:18 PM

Wow, you people are amazing...
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#12 Squeak

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Posted 04 September 2012 - 01:19 PM

Obviously you could do that, but I'm kinda looking for a more long term solution.


Get a new computer.

Transfer files.

problem solved 'long term'
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#13 SukhKular

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Posted 04 September 2012 - 01:20 PM

Obviously you could do that, but I'm kinda looking for a more long term solution.


The way your first post made sound: It happened once and you guys are still trying to figure it out. Didn't make it sound like a recurring problem.

I can't help you with the problem, really. But I suggest buying an external USB harddrive like I did. I store everything on there and unplug it and do a full re-format of my computer every 4-6 months. Keeps everything running smoothly and every one of my files is portable too. Only thing I hate is Windows Update after the re-format.
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#14 bjh

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Posted 04 September 2012 - 01:23 PM

Its the best Windows operating system they've made.

Sure, its outdated but it is good.


http://t0.gstatic.co...F80dcICEtBe&t=1
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#15 Armada

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Posted 04 September 2012 - 01:23 PM

Is it stuck on the desktop or is it frozen in the "Windows is shutting down" part?

http://t0.gstatic.co...F80dcICEtBe&t=1


Neato!

Edited by Armada, 04 September 2012 - 01:24 PM.

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#16 SukhKular

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Posted 04 September 2012 - 01:28 PM

I still use XP. I've never used 7 so I can't really comment but Vista was s**t. Probably going to upgrade to 8 as long as there are no major complaints as MS recently announced that they will be ending support for XP in 2014.

Edited by SukhKular, 04 September 2012 - 01:29 PM.

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I'm saying Aladeen a lot because http://forum.canucks...dpost__10922428

I bet when Schneider turns 38, he will have broken all of Luongo's records.


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#17 Columbo

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Posted 04 September 2012 - 01:31 PM

I wish Windows would stop putting out new crappy operating systems and focus on making just one good one.
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#18 DonLever

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Posted 04 September 2012 - 01:31 PM

Seriously, the only practical solution besides buying a new computer or OS is to restore the computer to a previous time and see if the problem goes away. If not, you have to reintall Windows XP. After time the OS gets bloated and filled with junk. You need a clean install.
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#19 Armada

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Posted 04 September 2012 - 01:33 PM

I still use XP. I've never used 7 so I can't really comment but Vista was s**t. Probably going to upgrade to 8 as long as there are no major complaints as MS recently announced that they will be ending support for XP in 2014.


I used Windows 8 today at school in class.

Its so neat but completely different. They've overhauled it big time. Its like the XBOX menu/Windows mobile menu and there isn't a toolbar.

Getting around was pretty confusing.

Seriously, the only practical solution besides buying a new computer or OS is to restore the computer to a previous time and see if the problem goes away. If not, you have to reintall Windows XP. After time the OS gets bloated and filled with junk. You need a clean install.


Exactly this. Revive the system.

Edited by Armada, 04 September 2012 - 01:33 PM.

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#20 TOMapleLaughs

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Posted 04 September 2012 - 01:33 PM

Depends if the problem is 1-time or ongoing. A 1-time problem will usually sort itself out after a manual poweroff and reboot.
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#21 TOMapleLaughs

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Posted 04 September 2012 - 01:36 PM

I just re-installed a clean xp in my old computer and man, what a difference. So much faster.

If she has a permanent problem here, she should transfer the data she wants to keep and do that. It's practically like getting a new computer.
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#22 Newsflash

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Posted 04 September 2012 - 01:36 PM

I'm sorry, Dave. I'm afraid I can't do that.
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Buddy I called this EXACT situtation on here two years ago and was flamed, so I guess I have a bit of hockey knowledge, not to mention the 4 years I played in the OHL idiot.


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#23 elvis15

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Posted 04 September 2012 - 01:37 PM

1. Reboot in safe mode

Obviously if it runs fine there and will let you shut down or restart, then it's likely there's spyware/virus/etc issues that are affecting her computer running in normal mode. Hardware shouldn't ever prevent you from shutting down (unless your keyboard and mouse don't work).

2. Scan for everything you can

Make sure you have current anti-virus/anti-spyware programs installed and up to date and then do detailed/full scans. If you don't have any installed, or they don't provide current protection, you can download a good program while in safe mode. You'll have to install or run often in normal mode, but there are some web based scanners that'll work in safe mode to try and get it to a working point if it's that far gone.

I recommend Avast! (antivirus for free, but also paid internet security suite available) and CCleaner (for better uninstalling of programs and anything from cleaning cookies to fixing registry issues). Obviously uninstalling programs that could be a source of viruses also helps (Limewire and other torrent programs for instance).

3. Recovery Console

It can be useful, but hardly the first thing I'd try. In fact, I'd probably look to back up any important information and then reinstall Windows before bothering with it. Obviously you'd still want to scan any information you back up before putting it back on your fresh Windows install, but you're better off even if you lose some software you had but lost the disk for. That assumes Windows is something you still have the disk for, or you have a recover partition you can install from during the boot process.

Check out the manufacturer's website for more details on that, as it can be different for different computers.

4. Don't fall for Windows Support scams

http://www.youtube.com/watch?v=kjKjyMKj3n4&list=FLMgOe3fmYVr-p13bfjiC7fQ&index=2&feature=plpp_video

There are other videos out there similar (particularly ones that a shorter, but I found this one funny), but call a reputable company if you can't handle the steps on your own. Depending on the quality of the computer you need help with, it might be better just to look for a new one if you have to consider paying for support. Most people aren't running a $1000-2000 gaming/editing rig and would be happy with a $300-500 laptop for browsing and email. A repair could cost a couple hundred bucks, so something to think about.
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#24 uber_pwnzor

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Posted 04 September 2012 - 01:38 PM

I just re-installed a clean xp in my old computer and man, what a difference. So much faster.

If she has a permanent problem here, she should transfer the data she wants to keep and do that. It's practically like getting a new computer.


Yes, it's "permanent problem"
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#25 Jai604

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Posted 04 September 2012 - 01:39 PM

Do people not reformat every 3-4 months?

You should......

Have different hard drives, or partition your drives properly. You should have your OS on its own drive, dedicated only to the OS, and nothing else on it. Your system will run more smoothly, and it's a lot easier to reformat.
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#26 Heretic

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Posted 04 September 2012 - 01:41 PM

There's ton's on Google "xp won't power down"

http://answers.micro...7f-9288da1a5e99

Like the first response says - probably a program/service that won't close properly is the issue...

Might have to either start uninstalling programs, or re-install XP from scratch...
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#27 StevenStamkos

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Posted 04 September 2012 - 01:45 PM

*
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Wow, you people are amazing...


What do you mean, "you people"?

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#28 Jai604

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Posted 04 September 2012 - 01:46 PM

What do you mean, "you people"?

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lololol
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#29 Opmac

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Posted 04 September 2012 - 01:57 PM

The registries are most likely corrupt. You need to reformat the computer.
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#30 ronthecivil

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Posted 04 September 2012 - 02:00 PM

There's ton's on Google "xp won't power down"

http://answers.micro...7f-9288da1a5e99

Like the first response says - probably a program/service that won't close properly is the issue...

Might have to either start uninstalling programs, or re-install XP from scratch...


Couldn't you turn on the task manager after you did the shutdown command to see what's still up and running? That might give a hint as to what is doing that.

Of course, don't understand what's so wrong about simply holding down the power button to turn it off.
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