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Canuckaholic

Canucks STH Refund Options

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Season Ticket Holders recently got an email outlining their refund options in the (likely) event that games for the 2012-13 season are cancelled.

How do fellow STH feel about these options? Is it enough? How does it compare to what other NHL clubs are offering their STH's.

I am not on either side for the lockout, the owners are their own worst enemy and will find loopholes in whatever the new agreement states and I don't like that the players are pushing for such a short term on the CBA, as fans we want to have certainty that we do not need to go through this process every 5 years.

However I do feel that the Canucks could have been more creative in their refund policy options, maybe even bringing some of the fans onto the side of the owners.

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They just have to refund money. I don't see the point in adding other stuff in.

Also you don't like the players pushing for 5 years and yet the owners are pushing for 6. Not that big of a difference for you to be upset at 1 side

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I think the refund policy they have implemented is a joke. You pay a deposit for this year even before last year ends, then have to begin paying for these "goods" well in advance. For them to not at the very least be willing to make refunds monthly for games missed that you have paid for is a joke.

Well done canucks. Always looking for money way in advance and always looking to hold on to the money as long as possible before returning it. Some things never change.

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They have two different options both of which you won't actually see any of your money until the point they declare the season lost. This after paying and not receiving any goods or services. How many businesses do you know that can charge you in advance and then not refund you your money even though the date of the event has passed and not been delivered?

Heres the two options:

OPTION 1: RECEIVE A REFUND ON LOST GAMES SUBSEQUENT TO THE RELEASE OF A REVISED 12.13 SCHEDULE

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • Any excess funds on account that are not applied to the revised 12.13 season will be refunded within 10 business days after the new schedule is released;

  • A 2% rebate credit (compounded annually) will accrue monthly, based on the funds on account at the end of each month;

  • The rebate credit will apply from September 16th until the first scheduled game to be played in a revised 12.13 season;

  • In the event the entire season is lost, a final rebate credit will be calculated at that time and a refund for the remaining funds on account will be processed within 10 business days, less a 10% deposit that is required to retain your Ticket Holder status for the 13.14 season;

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

OPTION 2: LEAVE ALL FUNDS ON ACCOUNT

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • The funds currently on account will remain in your account;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • A 2% rebate credit (compounded annually), based on the funds on account, will accrue from September 16th until the first scheduled game in a revised 12.13 season;

  • Once the season starts, the rebate credit on any excess funds on account that are not applied to a revised 12.13 season schedule will continue to accrue until April 1, 2013 when the funds will be applied either to the 2013 Playoffs or the renewal of your 13.14 ticket package(s);

  • Payment plan withdrawals will resume once a new season schedule is released. Your monthly payment amounts will be adjusted based on the number of games in a revised season compared to the remaining funds on account. Please note that your monthly payment amounts may increase due to a shortened payment plan period.

  • In the event the entire season is lost, the funds on account will continue to accrue the rebate credit until April 1, 2013 when the funds will be applied to the renewal of your 13.14 ticket package(s);

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

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OPTION 1: RECEIVE A REFUND ON LOST GAMES SUBSEQUENT TO THE RELEASE OF A REVISED 12.13 SCHEDULE

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • Any excess funds on account that are not applied to the revised 12.13 season will be refunded within 10 business days after the new schedule is released;

  • A 2% rebate credit (compounded annually) will accrue monthly, based on the funds on account at the end of each month;

  • The rebate credit will apply from September 16th until the first scheduled game to be played in a revised 12.13 season;

  • In the event the entire season is lost, a final rebate credit will be calculated at that time and a refund for the remaining funds on account will be processed within 10 business days, less a 10% deposit that is required to retain your Ticket Holder status for the 13.14 season;

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

OPTION 2: LEAVE ALL FUNDS ON ACCOUNT

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • The funds currently on account will remain in your account;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • A 2% rebate credit (compounded annually), based on the funds on account, will accrue from September 16th until the first scheduled game in a revised 12.13 season;

  • Once the season starts, the rebate credit on any excess funds on account that are not applied to a revised 12.13 season schedule will continue to accrue untilApril 1, 2013 when the funds will be applied either to the 2013 Playoffs or the renewal of your 13.14 ticket package(s);

  • Payment plan withdrawals will resume once a new season schedule is released. Your monthly payment amounts will be adjusted based on the number of games in a revised season compared to the remaining funds on account. Please note that your monthly payment amounts may increase due to a shortened payment plan period.

  • In the event the entire season is lost, the funds on account will continue to accrue the rebate credit until April 1, 2013 when the funds will be applied to the renewal of your 13.14 ticket package(s);

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

Compare this with a hockeybuzz blog that listed the Toronto Maple Leafs refund options (If anyone can confirm this is true that would be great)

Well in advance of the September 15th deadline, the Maple Leafs communicated to their season ticket holders a refund policy in case a lockout did take place:

Though all efforts are focused on reaching an agreement, as a Season Seat Holder, you will have two options available in the event that games are cancelled. Whether you choose the Loyalty Program or Monthly Refund Option, you will not pay for games that are not played.

• Option 1: Loyalty Program - As games are cancelled, you may elect to keep your money on account with us until hockey resumes and a credit will accrue in your account at an annual simple interest rate of 5% on Toronto Maple Leaf payments. Your credit will be applied to future renewal fees or playoff games. Note that your account must be paid in full to select this option. In the event games are cancelled, interest will begin to accrue on September 15th, 2012.

• Option 2: Monthly Refund - We will refund you on a monthly basis for all games cancelled in the preceding month. You will also receive, on a monthly basis, an interest payment payable on all funds related to Toronto Maple Leaf games held in your account during the applicable month. The interest amount will be calculated at an annual simple interest rate of 1%. In the event games are cancelled, interest will begin to accrue on September 15th, 2012.

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I'm not sure if the maple leafs refund policy is true or not. My first thought when receiving the refund policy from the Canucks was; really no monthly option? Again its a company just worried about their convenience and cost not about their paying customers. I've been paying the Canucks organization since 2003 will be rethinking giving them any more of my money.

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They have two different options both of which you won't actually see any of your money until the point they declare the season lost. This after paying and not receiving any goods or services. How many businesses do you know that can charge you in advance and then not refund you your money even though the date of the event has passed and not been delivered?

Heres the two options:

OPTION 1: RECEIVE A REFUND ON LOST GAMES SUBSEQUENT TO THE RELEASE OF A REVISED 12.13 SCHEDULE

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • Any excess funds on account that are not applied to the revised 12.13 season will be refunded within 10 business days after the new schedule is released;

  • A 2% rebate credit (compounded annually) will accrue monthly, based on the funds on account at the end of each month;

  • The rebate credit will apply from September 16th until the first scheduled game to be played in a revised 12.13 season;

  • In the event the entire season is lost, a final rebate credit will be calculated at that time and a refund for the remaining funds on account will be processed within 10 business days, less a 10% deposit that is required to retain your Ticket Holder status for the 13.14 season;

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

OPTION 2: LEAVE ALL FUNDS ON ACCOUNT

  • All previously scheduled payment plan withdrawals will be suspended until further notice;

  • The funds currently on account will remain in your account;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • A 2% rebate credit (compounded annually), based on the funds on account, will accrue from September 16th until the first scheduled game in a revised 12.13 season;

  • Once the season starts, the rebate credit on any excess funds on account that are not applied to a revised 12.13 season schedule will continue to accrue until April 1, 2013 when the funds will be applied either to the 2013 Playoffs or the renewal of your 13.14 ticket package(s);

  • Payment plan withdrawals will resume once a new season schedule is released. Your monthly payment amounts will be adjusted based on the number of games in a revised season compared to the remaining funds on account. Please note that your monthly payment amounts may increase due to a shortened payment plan period.

  • In the event the entire season is lost, the funds on account will continue to accrue the rebate credit until April 1, 2013 when the funds will be applied to the renewal of your 13.14 ticket package(s);

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

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When the season starts increase ticket price to offset games lost revenue!

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They should have you pay for this year regardless of there being games or not.

Then when the 2013-2014 Season starts you shouldn't have to pay at all because the money from this year would go on to next year.

For everything that Season Ticket Holders go through (not talking about companies) they should be given some extra incentives like have players go and deliver the Season Tickets to the people's homes, give ST holders a 25% discount card to be used at the team store once, and discounted food prices (including drinks) for a season.

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How come my email says 3% rebate credit and your says 2%

OPTION 1: RECEIVE REFUNDS BASED ON LOST GAMES

  • You will receive a refund for any games lost as a result of a reduction to the 45-home game season;

  • Should this occur, refunds will be processed within 10 business days of the end of the month;

  • A 3% rebate credit (compounded annually) will accrue monthly, based on the funds on account at the end of each month;

  • The rebate credit will apply from September 16th until the first scheduled game to be played in a revised season;

  • Under a revised season, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games from the original season schedule;

  • Any excess funds on account that are not applied to the revised 12.13 season will be refunded within 10 business days after the new schedule is released;

  • In the event the entire season is lost, a final rebate credit will be calculated at that time and a refund for the remaining funds on account will be processed within 10 business days, less a 10% deposit that is required to retain your Ticket Holder status for the 13.14 season;

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

OPTION 2: LEAVE ALL FUNDS ON ACCOUNT

  • With this option, your funds will remain on account and be applied against future ticket purchases;

  • Under a revised season with less than 45 home games, your 12.13 ticket package(s) will be pro-rated based on the number of games in the new schedule, including our best efforts to match comparable games based on the full season schedule;

  • A 3% rebate credit (compounded annually), based on the funds on account, will accrue from September 16th until the first scheduled game to be played in a revised 12.13 season;

  • Once the season starts, the rebate credit on any excess funds on account that are not applied to the revised 12.13 season will continue to accrue until April 1, 2013 (if the funds are applied to the 2013 Playoffs) or until August 15, 2013 (if the funds are applied to the renewal of your 13.14 ticket package(s));

  • In the event the entire season is lost, the funds on account (less a 10% deposit that is required to retain your Ticket Holder status for the 13.14 season) will continue to accrue the rebate credit until August 15, 2013 when full payment for next season is due.

  • The total rebate credit accumulated can be applied against the 2013 Playoffs, if played, or the 13.14 season invoice.

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