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#1 The Hornet

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Posted 07 November 2012 - 10:09 PM

Hi CDC,

I've worked in a three (now four) star hotel in Edmonton for over a year in the Security and Guest Services department.

Everyday I get common, and not so common questions regarding hotels, and I'd figure if any of you had any questions, I would do my best to answer them.

However, I will not tell you which chain or hotel I work for. I will be honest with all my answers, but please note that some answers may be specific to certain hotel chains.

Most of my knowledge is with the following departments:
- Security
- (some) Front Desk
- Bellhop / concierge / guest services
- (some) Reservations
- Housekeeping
- Maintenance

My hotel was built in the late 60's, and is starting to have a full renovation. Renovations are now complete.

EDIT:
Hello all!

Please read though all the pages to see if the question you are going to ask hasn't already been answered!

Ask away!

Edited by The Hornet, 20 June 2013 - 11:57 PM.

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#2 TACIC

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Posted 07 November 2012 - 10:10 PM

Are housekeeping people from the chains themselves or from private company's?
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#3 GoaltenderInterference

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Posted 07 November 2012 - 10:11 PM

How often do you find dead bodies (or parts of bodies) stashed somewhere in a hotel room?
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#4 The Hornet

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Posted 07 November 2012 - 10:13 PM

Are housekeeping people from the chains themselves or from private company's?


Housekeepers are generally hired and work for the hotel chain. However, if the hotel is very busy, and is under staffed, they can ask other hotels to lend their employees to help temporarily, or get a third party to come in.
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#5 The Hornet

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Posted 07 November 2012 - 10:13 PM

How often do you find dead bodies (or parts of bodies) stashed somewhere in a hotel room?


None so far, but there have been some cases of this happening at the very low end motels in the outskirts of Edmonton.
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#6 Argon

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Posted 07 November 2012 - 10:15 PM

how often to employees steal guests stuff when cleaning their room/other?
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#7 TACIC

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Posted 07 November 2012 - 10:17 PM

What's the weirdest person to come in to the hotel?What did he do?
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Posted 07 November 2012 - 10:18 PM

How often do you find bedbugs.
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#9 That's What She Said

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Posted 07 November 2012 - 10:18 PM

What's the weirdest thing someone has left behind? Is there really as much bodily fluids on the sheets as crime scene shows would suggest?
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#10 ChenWei91

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Posted 07 November 2012 - 10:19 PM

Have you done this?


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#11 The Hornet

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Posted 07 November 2012 - 10:21 PM

how often to employees steal guests stuff when cleaning their room/other?


Since I have worked at my hotel, there have been no cases of this. Lost and found items have a very strict paper trail, and employees are assigned to clean certain guest rooms, so we know who had access to the room. We have had one case of someone blaming the hotel for stealing their laptop, but after them yelling at us and management investigating with the cleaning person, it turned out she left it at a restaurant.

After about a year or so, if lost and found items are not claimed, they are either thrown away, or given to goodwill.
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#12 GodzillaDeuce

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Posted 07 November 2012 - 10:22 PM

Has Jean Claude Van Damme ever told you to have sex with a stripper while he did blow and watched?
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well I'm sorry that gd is soo perfect


#13 The Hornet

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Posted 07 November 2012 - 10:23 PM

What's the weirdest person to come in to the hotel?What did he do?

We had a gentlemen who came into the lobby, took off his shirt, started swearing at guests then ran outside. He then proceeded to smash a car window, then jump from our parkade to the roof of the hotel. After kicking and spitting at one of my other security officers, he ran to a hotel that is right behind ours, pulled the fire alarm, used a couple of fire extinguishers and then started hopping on balconies until the police came and arrested him.

He was just coming off of PCP and alcohol, and was not a guest of the hotel.
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#14 TACIC

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Posted 07 November 2012 - 10:24 PM

We had a gentlemen who came into the lobby, took off his shirt, started swearing at guests then ran outside. He then proceeded to smash a car window, then jump from our parkade to the roof of the hotel. After kicking and spitting at one of my other security officers, he ran to a hotel that is right behind ours, pulled the fire alarm, used a couple of fire extinguishers and then started hopping on balconies until the police came and arrested him.

He was just coming off of PCP and alcohol, and was not a guest of the hotel.

that must have been quite e experience holy crap
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#15 The Hornet

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Posted 07 November 2012 - 10:26 PM

How often do you find bedbugs.


We have only found them once since I have worked here. The guest actually brought two dead ones in, and placed them in their room and said that 'they found them' and they demanded that their stay should be free. There were records of these people doing this kind of stuff before at other hotels, so the police were called on them. No word on how it turned out with them, but we did treat the whole floor for bed bugs afterward, just to be safe.

Other than that, it is not a very common thing to find in hotels that are kept clean.

Edited by The Hornet, 07 November 2012 - 10:37 PM.

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#16 JHansenFan

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Posted 07 November 2012 - 10:27 PM

If you guys run out of clean towels and someone requests one in their room, do you just grab an old dirty towel that's dry and fold it nicely before giving it to them?
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#17 The Hornet

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Posted 07 November 2012 - 10:31 PM

What's the weirdest thing someone has left behind? Is there really as much bodily fluids on the sheets as crime scene shows would suggest?


Weirdest thing I have found was a home made 'furry' blow up doll thing....

It all depends. The floors are only vacuumed, they only get steam cleaned if it really needs it, so the carpets are probably the dirtiest surface in the room.
On the beds there are two sheets with a duvet in between and a sheet that covers the mattress. With guests that stay for a week for example, we clean their sheets once or twice, but do not clean the duvet until they check out. If a guest only stays for one night, we clean all the sheets, and the duvet.
And no matter the guest, we change pillow cases everyday.

All surfaces get cleaned and disinfected unless the guests do not want us to enter the room to clean.
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#18 The Hornet

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Posted 07 November 2012 - 10:32 PM

Has Jean Claude Van Damme ever told you to have sex with a stripper while he did blow and watched?

Only twice.


And it was amazing.
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#19 The Hornet

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Posted 07 November 2012 - 10:34 PM

If you guys run out of clean towels and someone requests one in their room, do you just grab an old dirty towel that's dry and fold it nicely before giving it to them?


No. We have a HUGE supply of clean towels in the basement, but if for some reason we are running low, no matter the time of day, we can call a linen company to come in and supply us with fresh towels. If we are literally completely out, we can go to the hotel that's behind mine, and get clean towels from there.

We always make sure that the proper supply of towels are there so we never run out.
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#20 The Hornet

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Posted 07 November 2012 - 10:36 PM

Have you done this?

http://www.youtube.com/watch?v=XT_HkMBrNQA&feature=related


As I work in the security department, I have not.

I have however had to walk in on couples *cough* being to loud *cough* in their room. Just because there is a do not disturb sign on your door, does not give you the right to disturb others.
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#21 TACIC

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Posted 07 November 2012 - 10:38 PM

Who is the most famous person to come to your hotel since your time there
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#22 The Hornet

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Posted 07 November 2012 - 10:41 PM

Who is the most famous person to come to your hotel since your time there


We have had a few, but the one that really stood out for me was Patch Adams.
http://en.wikipedia....iki/Patch_adams <-- more info about him.
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#23 SkeeterHansen

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Posted 07 November 2012 - 11:08 PM

Have any of them female type guests ever approached you and told you their room number, as if to invite you up "for the night"?
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#24 Lillooet_Hillbilly

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Posted 07 November 2012 - 11:11 PM

i stayed at a real dive in edson once for a week shut down at thier mill. is it common to have dry blood stained sheets or was i just the lucky one
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#25 I♥Wellwood

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Posted 07 November 2012 - 11:11 PM

Are you supposed to take the soaps/shampoos/etc that are in the bathroom when you leave? Do you replace them regardless? My mother has always seen it as a horrible, ill-mannered thing to do :lol:

Do you guys clean the showers every day? Do you recommend guests wearing flip flops in the shower?
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#26 The Hornet

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Posted 07 November 2012 - 11:12 PM

Have any of them female type guests ever approached you and told you their room number, as if to invite you up "for the night"?

It happens quite a bit, often when a lot of alcohol has been consumed. We have had a couple of incidents with 'women of the night' as well.

People also ask me a lot: "hey that guy is hot, can you let me in his room / give me his number?"

I give them a stern, but polite, 'no' every time.
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#27 The Hornet

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Posted 07 November 2012 - 11:14 PM

i stayed at a real dive in edson once for a week shut down at thier mill. is it common to have dry blood stained sheets or was i just the lucky one


It's common to find dirty sheets in the 'lower end' of the hotel / motel spectrum. However, even with the best washing machines, dirt and other stains might not come out, and may be missed by a houseperson.
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#28 Tig'ol Bitties

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Posted 07 November 2012 - 11:15 PM

Are you supposed to take the soaps/shampoos/etc that are in the bathroom when you leave? Do you replace them regardless? My mother has always seen it as a horrible, ill-mannered thing to do :lol:

Do you guys clean the showers every day? Do you recommend guests wearing flip flops in the shower?

Wanna go to a hotel with me and we can spend the night together? We can ask which things we're allowed to take home in the morning if you're still curious about it... :bigblush:
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#29 I♥Wellwood

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Posted 07 November 2012 - 11:16 PM

Is it common for you to see men bringing in mistresses? Now I don't mean guys hooking up with random females and/or prostitutes, I'm talking about men who you can tell are somewhat well-off, have a family but have someone on the side.

Wanna go to a hotel with me and we can spend the night together? We can ask which things we're allowed to take home in the morning if you're still curious about it... :bigblush:

How romantic.

Edited by I♥Wellwood, 07 November 2012 - 11:18 PM.

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#30 Dion Phaneuf

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Posted 07 November 2012 - 11:18 PM

Any regulars at your chain? LOL
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