Three former Budget Rent a Car employees have contacted Go Public to allege the Vancouver-area operation systematically and intentionally rips off customers, by grossly overcharging for minor repairs that sometimes aren’t even done.
“They did it on purpose — charging the customer like way too much,” said a former lot attendant, who worked at Budget’s Vancouver airport location for a year, checking cars for damage. He agreed to speak to CBC News only if he was not identified.
"The system is run like that ... the small charges, they make them big charges. Especially the windshield. They can make more money from the windshield," he said.
"All of the inspectors have to look at the windshield first."
He said staff members were told to inspect vehicles from top to bottom, even after customers were gone, and report any damage to managers no matter how minuscule.
"I remember one time there was a senior couple. The other [employee] found out there was a tire cut. But from our standards, they should not charge them, honestly," he said.
"The other [employee] asked for the manager to come out and take a look. And then the manager charged them, just charged them."
Some repairs not done
“If there was a scratch on the car, we charged their credit card immediately … and that scratch would never even be fixed,” said another former employee.
She worked at the Budget counter at the Abbotsford airport, and also spoke on condition she would not be named.
Greg Harrison, Budget's general manager in Vancouver, said he is looking into the allegations made by ex-employees. (CBC)
“For the three months that I was there, I saw only one car go to the repair shop, and it was rear-ended.”
She said several renters would be charged for rock chip damage on the same vehicle, but no repairs would be done until later when the vehicle needed a new windshield.
"Once the windshield has three rock chips in it, it would get replaced, and then at that point that customer would get charged for a whole windshield," she said.
“I saw customers that cried. They really cried. They were shocked,” said the lot attendant.
He claims some people were made to pay for damage caused by Budget employees after vehicles were checked in.
***Read More in link and there's a video****
Makes me sick when something like this happens. I hope Belzberg, the greedy owner, gets charged for fraud. Good to see the RCMP looking into it. Sadly this is what happens when companies allow independent owner ship.
Edited by Armada, 27 November 2012 - 11:53 PM.