Jump to content

Welcome to canucks.com Vancouver Canucks homepage

Photo

The worst companies you've ever been a customer with


  • Please log in to reply
77 replies to this topic

#1 Stefan

Stefan

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,460 posts
  • Joined: 18-September 03

Posted 02 May 2013 - 06:28 PM

3. Fido
I've been a customer of Fido's for about 10 years... With most companies you'd think loyalty would buy you some sort of advantage over new customers, but far too often I find I miss a promotion, and I'm stuck with an outrageous bill, on a long term contract, with a connection that's not even that great.
The customer service has a "we don't care if you cancel" attitude. My friend works for Bell. He advised I threaten to cancel to try to reduce a pretty expensive bill on a phone that I rarely use, outside of data and texts. Never seen CSR's so quick to help me cancel ! I was actually impressed! (Don't most cell phone companies have a retention team?)
I don't hate Fido so much anymore, as now I have a friend who works there and he's hooked up quite a few things for me... I guess it's more previous situations I'm frustrated with.

2. Telus
From day one these guys have screwed up, whether it be their promotional free Xbox giveaway on a contract that they didn't provide for months, or NEVER, and I mean NEVER being on time for the installation time window that Telus so proudly advertises. I can't remember how many times it's been, I know it's been at least 3, but wow, these guys don't even call when they're going to be late. One guy called me 3 hours passed the "window" and asked if he could still come. The stability of both the internet and TV connections have always been shady, I've had both my cable box, and router replaced once (no I never dropped them). Customer service actually mocked me the last time I talked to them. Albeit, I came off as a frustrated customer. (As someone who's worked in customer service, it should never be an excuse to be a jerk, though)
Their redeeming factor was when I requested the case be escalated, their supervisors are awesome. My most recent situation was resolved very nicely, but once their latest "we're sorry" promotion is up, I'm switching to anyone else. I don't care who. Anyone. ANYONE!

1. NHL GameCenter Live
Sometimes I wonder if this is a high scool project by a group of future dead beats. Insanely long call wait times, predictable auto responses, and unprofessional phone conversations makes this the worst company I've ever dealt with. If only there was some sort of competition, or cable wasn't so expensive, I would have ditched these guys long ago.
95% of the games I've watched have skipped a ton, or buffered (far too often at terrible times), and their "it's not our fault" attitude makes me want to rip my hair out.
The playoffs have been good so far on this, but I'm terrified of what kind of quality I will encounter next season.

Your turn. (it's fun to vent!)
  • 0

gallery_9059_470_12899.jpg


(1 Peter 2:18)

Slaves, be subject to your masters with all reverence, not only to those who are good and equitable but also to those who are perverse.



 

#2 hudson bay rules

hudson bay rules

    Canucks Second-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPipPip
  • 4,386 posts
  • Joined: 03-November 10

Posted 02 May 2013 - 06:36 PM

Image Optometry.


Yeah, the ones that advertise at Canuck's games.

Edit. I can't believe you actually got thru to CS @ GCL.

Edited by hudson bay rules, 02 May 2013 - 06:39 PM.

  • 0
I love rock and roll, just put another dime in the juice box baby.

#3 pimpcurtly

pimpcurtly

    Canucks Franchise Player

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 12,368 posts
  • Joined: 19-September 06

Posted 02 May 2013 - 06:38 PM

Telus - long story short....they did not honor promises made. Filed complaint with BBB. Got all money back and apology from "apparent" head honcho.

Dishonorable mention to BC Hydro....they've got the monopoly and they know it.
  • 0
Posted Image

#4 BedBeats™2.0

BedBeats™2.0

    Canucks All-Star

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 18,315 posts
  • Joined: 04-March 03

Posted 02 May 2013 - 06:39 PM

The federal government.

Suprised you had a bad experience with Fido.

Used to work for a collections company that dealt with the big 3 cel phone operators. Fido was easily the most flexible of them all.

Word of advice: If you are with any of the big 3 as a solo client, get out now. Pay the unfair pay out and go with the cost effective newer carriers. The big 3 contracts are designed for you to ignore in an effort to squeeze ridiculous fees from you. I am still amazed that a hot shot lawyer has not taken these companies to task.

Edited by BedBeats™2.0, 02 May 2013 - 06:39 PM.

  • 1

1znsn4k.jpg

Every "Burrow's Special", to Date.


#5 Gooseberries

Gooseberries

    Canucks First-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 6,966 posts
  • Joined: 09-January 10

Posted 02 May 2013 - 06:39 PM

Telus mobility worst customer service. Ever!

Customer of 6 years treated me like crap. With wind mobile now. Couldn't be happier.
  • 0

20u7nh3.jpg

Credit to Vintage Canuck The Sig lord


ezgif-714024022.gif


#6 Grapefruits

Grapefruits

    Fruit

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 11,539 posts
  • Joined: 18-March 08

Posted 02 May 2013 - 06:39 PM

*
POPULAR

The Vancouver Canucks, they continue to raise prices every year without raising the quality of their product
  • 11

qrak1x.jpg


#7 Stefan

Stefan

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,460 posts
  • Joined: 18-September 03

Posted 02 May 2013 - 06:48 PM

The federal government.

Suprised you had a bad experience with Fido.

Used to work for a collections company that dealt with the big 3 cel phone operators. Fido was easily the most flexible of them all.

Word of advice: If you are with any of the big 3 as a solo client, get out now. Pay the unfair pay out and go with the cost effective newer carriers. The big 3 contracts are designed for you to ignore in an effort to squeeze ridiculous fees from you. I am still amazed that a hot shot lawyer has not taken these companies to task.

I pay $50/mo for 6gb internet data plan... That includes evenings and weekends, and unlimited texts.
I'm pretty satisfied with that, considering my buddy will be knocking off $50 from the S4, and I have $100 fido dollars. So my next phone should be $50ish dollars... and after I sell my iPhone 4 I'll actually be getting money back.
Too good of a deal to leave.
  • 0

gallery_9059_470_12899.jpg


(1 Peter 2:18)

Slaves, be subject to your masters with all reverence, not only to those who are good and equitable but also to those who are perverse.



 

#8 canucks#01fan

canucks#01fan

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,975 posts
  • Joined: 02-September 06

Posted 02 May 2013 - 07:06 PM

CIA
  • 0
Posted Image
Credit to -Vintage Canuck- for avatar

#9 Gustavo Fring

Gustavo Fring

    Canucks Rookie

  • Members
  • PipPipPipPipPipPipPipPip
  • 1,526 posts
  • Joined: 02-July 11

Posted 02 May 2013 - 07:12 PM

The federal government.

Suprised you had a bad experience with Fido.

Used to work for a collections company that dealt with the big 3 cel phone operators. Fido was easily the most flexible of them all.

Word of advice: If you are with any of the big 3 as a solo client, get out now. Pay the unfair pay out and go with the cost effective newer carriers. The big 3 contracts are designed for you to ignore in an effort to squeeze ridiculous fees from you. I am still amazed that a hot shot lawyer has not taken these companies to task.


This.

I waited 40 minutes to be able to talk to a BC Health Care representitive. Also my MSP reimburshement are taking an f-ing long time. I know they got a lot of ppl to tend to but I believe they should hire more ppl. /vent
  • 0
Posted Image

#10 That's What She Said

That's What She Said

    Canucks Rookie

  • Members
  • PipPipPipPipPipPipPipPip
  • 1,532 posts
  • Joined: 03-September 06

Posted 02 May 2013 - 07:15 PM

Holiday Inn. Booked a 3 night stay and wanted to change it to 2, but they refused to refund the 1 night even though I asked 10 days in advance. Called their head office and they told me to talk to the specific hotel when I arrived. So I talked directly to the hotel staff, and they told me to take it up with head office.
  • 0
Why not Zoidberg? (\/)(°,,,°)(\/)

#11 Hodgson!!

Hodgson!!

    Comets Regular

  • Members
  • PipPipPipPipPip
  • 492 posts
  • Joined: 02-February 12

Posted 02 May 2013 - 07:17 PM

Sony/PSN

I got a PSN card and it didn't work so I called them and they said they will get it resolved...

1 week later, it still didn't work so I called them back and they called to call back next Tuesday....

On the Tuesday I called and the lady told me it was Monday 0_0

I called 5 days later and they told me to call next week.

I was pissed off so I called a week later and yelled at them to give me a refund but they said that there is an error in their systems...

Just ended up buying the disc since the game was only 29.99

Edited by Hodgson!!, 02 May 2013 - 07:17 PM.

  • 0
Posted Image

Signature Made by Vintage Canuck

#12 CanuckianOne

CanuckianOne

    Canucks Second-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPipPip
  • 4,814 posts
  • Joined: 02-December 11

Posted 02 May 2013 - 07:22 PM

Microsoft is the only company I've really had a problem with. It's a long story though
  • 0

Zf3XIDB.png

Sig by: Samuel Påhlsson


#13 Ghostsof1915

Ghostsof1915

    Canucks Hall-of-Famer

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 26,167 posts
  • Joined: 31-January 07

Posted 02 May 2013 - 07:23 PM

This.

I waited 40 minutes to be able to talk to a BC Health Care representitive. Also my MSP reimburshement are taking an f-ing long time. I know they got a lot of ppl to tend to but I believe they should hire more ppl. /vent


Might have something to do with Governments getting rid of front line staff, cutting programs, and departments. Yet they find time to lose $3.1 billion dollars to fight terrorism, get overcharged on building icebreakers, buying F-35's, not getting rid of a non-elected senate. Nor getting rid of the obscene pensions, and perks among MP's etc.
  • 0
GO CANUCKS GO!
"The Canucks did not lose in 1994. They just ran out of time.." Barry MacDonald Team1040

Posted Image

#14 Go Faulk Yourself

Go Faulk Yourself

    Junko

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 6,569 posts
  • Joined: 24-December 10

Posted 02 May 2013 - 07:23 PM

This would be more of a chain of companies giving me poor customer service, I'd probably say Paypal was the centre of this.

I planned to order the parts for my new computer build back in October, but since I live in Canada, Paypal apparently couldn't confirm addresses out side of the U.S., which Newegg requires, so they get the right shipping address.

So along with managing work, I talked to Newegg 3 times, Paypal 5 times, and my bank 6 times (Because at the time I thought this was the problem as it was not verified), All I got was crap answers, these people have no clue what they're doing, and I got different answers from everyone, everytime. On some occasions they told me to call for example, Paypal, and then Paypal would tell me to, for example, call my bank back.

After all this frustration for the last week or so at the time, I was about to snap, I just wanted my damn computer before my birthday (Which was currently 2 weeks away), so finally deciding to give up on Paypal, I went to my final option, I called my bank, and asked them to increase my limit.

I've only had my credit card for about 6 months at the time, and I was told it takes 9 months - 1 year to get your first increase. I was lucky. The lady I talked to said that she would increase it to $1,000. I was happy, but still not satisfied considering my computer would cost over $2,000. So I asked her politely, if she could increase it to $2,000 for just 24 hours. Not only did she do that, she gave me 1 week, and an extension (I can go over my limit by about $500).

I have never been so pissed, but so happy. Screw you Paypal, all I can say, and thank you to my bank for being the most professional of the three.

Edited by Go Faulk Yourself, 02 May 2013 - 07:26 PM.

  • 0

vHQVRbS.gif

St. Louis Blues STHS GM small.png

Colorado Avalanche EHL GM small.png


#15 PlayStation

PlayStation

    XBox

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPip
  • 9,301 posts
  • Joined: 12-April 08

Posted 02 May 2013 - 07:24 PM

EASILY EA Sports. (For me, and many others)

You purchase the game, and are thrown 100's of ways to buy add ons, same recycled game over and over.

But the worst is their customer service, I got a reply over a YEAR after I sent a complaint.

NHL games constantly eat your players in HUT or your pucks. So if you spent money on pucks, they've basically stolen them back.

EA has gotten the worst company award two years in a row currently.

Edited by PlayStation, 02 May 2013 - 07:24 PM.

  • 1
Posted Image


"Real Men" :bigblush:

#16 Tortorella's Rant

Tortorella's Rant

    Canucks Star

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPip
  • 7,726 posts
  • Joined: 11-April 12

Posted 02 May 2013 - 07:28 PM

ICBC.
  • 2
Posted Image

#17 playboi19

playboi19

    Canucks Hall-of-Famer

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 20,969 posts
  • Joined: 15-August 08

Posted 02 May 2013 - 07:36 PM

Rogers Wireless
  • 3

#18 :D

:D

    Canucks Hall-of-Famer

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 21,121 posts
  • Joined: 14-August 03

Posted 02 May 2013 - 07:38 PM

Holiday Inn. Booked a 3 night stay and wanted to change it to 2, but they refused to refund the 1 night even though I asked 10 days in advance. Called their head office and they told me to talk to the specific hotel when I arrived. So I talked directly to the hotel staff, and they told me to take it up with head office.


If you want to go test other hotels, let me know.
  • 0

#19 :D

:D

    Canucks Hall-of-Famer

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 21,121 posts
  • Joined: 14-August 03

Posted 02 May 2013 - 07:39 PM

Denny Andrews Ford
Edmonton, Alberta
  • 1

#20 Heretic

Heretic

    Canucks All-Star

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 17,834 posts
  • Joined: 08-April 07

Posted 02 May 2013 - 07:41 PM

Worst companies I've ever had the displeasure to deal with:

1. Rogers (cell & cable & internet)
2. Shaw (cable & internet)

Had nothing but problems with both. Cable companies have a "monopoly" in my opinion - that is they designate areas of a city where they are the only provider - had issues with double billing, cell phone dropped calls, and internet performance issues.

I've been a Telus customer whenever I can and have never had a any major issues with them - only thing I don't like (and it's the same everywhere now) is the automated phone support where it takes you 1-3 minutes before you can talk to someone. I've had a cell phone with Telus since 1999 - and never had a dropped call. I was Rogers before that in the ninety's mainly when I worked with for the government (thank the NDP) and every week I would have a dropped call - right in the middle of when I'm doing support with someone (I'm in I.T.). When I had shaw "high speed" I had several performance issues as well as extended outages. I rely on the internet for work so I need reliability. I was lucky to be able to switch to ADSL when it came out and have had the best and most reliable experience with it.

The only other company that I won't do business with is TD. That's because of how one branch treated my mother and how they refused to give me a loan after being a customer of theirs for 4 years. Walked into a CIBC - 2 hours later I got my first loan. That was back in 1983.
  • 1

McCoy: We were speculating. Is God really out there?
Kirk: Maybe he's not out there, Bones. Maybe he's right here. [points to his heart]

Posted Image


#21 Tearloch7

Tearloch7

    Canucks Star

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPip
  • 8,159 posts
  • Joined: 15-July 10

Posted 02 May 2013 - 07:44 PM

Worst - Telus
Best - Shaw
Disappointing - Roman Catholic Church ..
  • 0

"To Thine Own Self Be True"

 

"Always tell the Truth. That way, you don’t have to remember what you said"  ~ Mark Twain ~
 


#22 RAMBUTANS

RAMBUTANS

    Canucks Second-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPipPip
  • 4,410 posts
  • Joined: 14-July 06

Posted 02 May 2013 - 07:56 PM

Wolfe Mitsubishi.
  • 0
Mr. Reputable of the HFBoards

#23 Dragonfruits

Dragonfruits

    Canucks Franchise Player

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 13,260 posts
  • Joined: 05-January 08

Posted 02 May 2013 - 08:00 PM

EA is the worst for me

i originally got nhl 13 through a home play test for ps3 instantly i noticed a huge lag in simulation times and load times i contacted the person in vancouver that i obtained the game from they knew about the issue his response was for me to keep mentioning it in the surveys and email ea customer service

well this is where things really got interesting my first response from them was about a month after i sent them the complaint they responded and had an open communication for about a week with 2-3 responses from them and then they would stop responding

the only time they would respond again is if i did a new message to them i would wait this time about 2-3 months they would give me some stuff to try i would tell them nothing worked and again i waited another month for a new response each time they would respond again they would give me i am sorry we have lost your original message if your still having issues please re submit your
issues

i waited months and months for them to say something other than the delete this re-patch this maybe respond saying we know about the issue we are working on it for a future patch again and again i never saw anything that would actually fix this issue with the ps3 version i finally gave up and sold it and told them i wouldn't even think about buying another game from them
  • 0

#24 GLASSJAW

GLASSJAW

    LEGENDARY POSER

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPipPipPip
  • 13,704 posts
  • Joined: 21-February 04

Posted 02 May 2013 - 08:01 PM

I've had a few problems with Shaw (snarky service, good product--most of the time) and Telus

My brother never stops talking about all the issues he's had with Rogers
  • 1

output_Pdq_B7_F.gif
 
i'm not alone; i'll never be
 


#25 Canuck_83

Canuck_83

    Canucks Regular

  • Members
  • PipPipPipPipPipPipPipPipPip
  • 2,806 posts
  • Joined: 10-June 03

Posted 02 May 2013 - 08:05 PM

Amazon.ca

Pre-ordered a DVD that had their price guarantee. They canceled my order a week before the release and raised their prices. I emailed them and they gave me a bunch of bs answers with each correspondence. Their story did not match up and when I called them out on their lies, they made up more bs. Basically, they were trying to get me to order the DVD again with the higher price. I decided to just buy it elsewhere instead.
  • 0

#26 Russ

Russ

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,401 posts
  • Joined: 29-June 06

Posted 02 May 2013 - 08:11 PM

This would be more of a chain of companies giving me poor customer service, I'd probably say Paypal was the centre of this.

I planned to order the parts for my new computer build back in October, but since I live in Canada, Paypal apparently couldn't confirm addresses out side of the U.S., which Newegg requires, so they get the right shipping address.

So along with managing work, I talked to Newegg 3 times, Paypal 5 times, and my bank 6 times (Because at the time I thought this was the problem as it was not verified), All I got was crap answers, these people have no clue what they're doing, and I got different answers from everyone, everytime. On some occasions they told me to call for example, Paypal, and then Paypal would tell me to, for example, call my bank back.

After all this frustration for the last week or so at the time, I was about to snap, I just wanted my damn computer before my birthday (Which was currently 2 weeks away), so finally deciding to give up on Paypal, I went to my final option, I called my bank, and asked them to increase my limit.

I've only had my credit card for about 6 months at the time, and I was told it takes 9 months - 1 year to get your first increase. I was lucky. The lady I talked to said that she would increase it to $1,000. I was happy, but still not satisfied considering my computer would cost over $2,000. So I asked her politely, if she could increase it to $2,000 for just 24 hours. Not only did she do that, she gave me 1 week, and an extension (I can go over my limit by about $500).

I have never been so pissed, but so happy. Screw you Paypal, all I can say, and thank you to my bank for being the most professional of the three.

For your CC, can't you just overpay your CC and then you can spend that much? I know I bought myself a mountain bike and regular bike to bike to work, bikes cost over $3000 after I bought accessories, etc. and my CC limit was $1500 so I just paid an extra $2500 onto my CC (after it was already paid off) and I was able to spend $4000 right away.

Well I had problems with Bell. Phone had NO service anywhere, dead spots left right and center so I called them and lost connection on 4 seperate times, finally I threatened to call a lawyer and they sent me a package to put my phone in and cancelled my contract then and there.
  • 0
Xbox Live - Lenerdosy
PSN - Lenerdosy

Interested in a game of NHL or BF3? Send me a friend request and lets play.

#27 CaNuCkSLoUiE23

CaNuCkSLoUiE23

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,487 posts
  • Joined: 01-November 09

Posted 02 May 2013 - 08:13 PM

EA Sports AINEC.
  • 0

#28 Go Faulk Yourself

Go Faulk Yourself

    Junko

  • Members
  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 6,569 posts
  • Joined: 24-December 10

Posted 02 May 2013 - 08:35 PM

For your CC, can't you just overpay your CC and then you can spend that much? I know I bought myself a mountain bike and regular bike to bike to work, bikes cost over $3000 after I bought accessories, etc. and my CC limit was $1500 so I just paid an extra $2500 onto my CC (after it was already paid off) and I was able to spend $4000 right away.


I tried, it was denied minutes after I made the attempt. It might differ on what bank you get your CC from, and what kind of CC you get.
  • 0

vHQVRbS.gif

St. Louis Blues STHS GM small.png

Colorado Avalanche EHL GM small.png


#29 Stefan

Stefan

    Canucks Third-Line

  • Members
  • PipPipPipPipPipPipPipPipPipPip
  • 3,460 posts
  • Joined: 18-September 03

Posted 02 May 2013 - 08:38 PM

Forgot Best Buy.
They have a "price match guarantee".
Found a TV on sale, they refused to match it and said they wouldn't make money off of it, despite what their website says:
http://www.bestbuy.c...tee/hc1001.aspx
Maybe their definition of guarantee is different than mine.
I also was trying to schedule installation on a car deck one time. Every time I would call in, whoever was answering the phone would act like a huge jerk, and would just put the phone down, while on the hook and I would hear backaround noise.
I called their head office, and it was happening to them too. They apologised (But that's all I got). That crap did, however, stop.

And Visions Electronics. They're awful. The sales person scammed me into getting an extended warranty because he said I would get my money back in full.
I find out 2 years later that I get an in store credit, towards half the purchase price of my next purchase, up to a $250 credit.
The TV I also got from them, after driving out to Langley wasn't in box (as promised). It was in this awful wrapping, that left streaks on the TV (that I eventually got out), and after a week or so I noticed an enormous scratch down the middle of the TV.
I called them and demanded a refund and they claimed that I likely did it.
I've considered going there and making an enormous scene, but... whatever... The scratch is rarely noticeable while watching anything. So I guess it isn't too bad =\
  • 0

gallery_9059_470_12899.jpg


(1 Peter 2:18)

Slaves, be subject to your masters with all reverence, not only to those who are good and equitable but also to those who are perverse.



 

#30 Blue90

Blue90

    Comets Regular

  • Members
  • PipPipPipPipPip
  • 471 posts
  • Joined: 19-February 07

Posted 02 May 2013 - 09:36 PM

London Drugs

They're taking me to small claims court :(
  • 1
*** WetBreasts is gonna make it Crew ***




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Canucks.com is the official Web site of The Vancouver Canucks. The Vancouver Canucks and Canucks.com are trademarks of The Vancouver Canucks Limited Partnership.  NHL and the word mark and image of the Stanley Cup are registered trademarks and the NHL Shield and NHL Conference logos are trademarks of the National Hockey League. All NHL logos and marks and NHL team logos and marks as well as all other proprietary materials depicted herein are the property of the NHL and the respective NHL teams and may not be reproduced without the prior written consent of NHL Enterprises, L.P.  Copyright © 2009 The Vancouver Canucks Limited Partnership and the National Hockey League.  All Rights Reserved.