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A Bad Restaurant


brokensticks

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14 hours ago, brokensticks said:

Imagine this scenario.

You have been going to your favourite restaurant for years but lately they have served you horrible food. When you complain to management, they apologize and tell you that their current chef is old and slow and ready to retire. But they have a new chef coming who is still at BCIT and getting really high marks so please keep coming to our restaurant and eat the bad meals because things will get better.

What do you say to the restaurant owner?

Your analogy is stupid... Hockey is not food. 

 

A meal can be made in a few minutes... a hockey team can take years to develop.

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On 3/17/2018 at 8:22 AM, brokensticks said:

Imagine this scenario.

You have been going to your favourite restaurant for years but lately they have served you horrible food. When you complain to management, they apologize and tell you that their current chef is old and slow and ready to retire. But they have a new chef coming who is still at BCIT and getting really high marks so please keep coming to our restaurant and eat the bad meals because things will get better.

What do you say to the restaurant owner?

maybe the restaurant should hand out coupons? 

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And what if the restaurant you started to love 4 decades ago has changed drastically? Originally, the establishment was a steakhouse with a lot of “meat and potatoes” dishes. Now, it has slowly devolved over the last couple of decades into a Swedish bakery serving up muffins all day. The restaurant boldly promises that the new kitchen staff will be re invigorating the kitchen back to some “meat and potatoes” dishes. However, you have been noticing that the new team being assembled are cut from the Swedish bakery cloth. The direction that the restaurant owner is taking has become murky and unclear, seemingly contradicting himself constantly with his actions. You love this restaurant, but it seems like the owner is betraying your trust by sneakily lying to you about how long this renovation will take. 

 

That would suck.

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Benning and company went out to free agency and spent money on hired guns to make sure people wouldn’t cancel their reservations, even though they knew it was entirely possible the meals would still be bad, just different. 

 

But I will still give them a chance as new chefs are continually filtering into the restaurant system as promised and they have not compromised the future to solve the problem now. 

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On 2018-03-17 at 9:41 AM, Darius71 said:

What if you have been going to that restaurant for the better part of 4 decades, and you know that this restaurant, along with all the others in the neighbourhood, go through bad cycles.  Your experience, and your reference to historical precedence, makes you realize that you have to be patient and you need to stick it out and wait for the new star chefs to get hired.   Its how things work.  Of course, as a long time patron, you knew that the owner should have done a complete renovation  about 5 years ago but in the grand scheme of things you couldnt really blame the guy who has a mountain of money tied up in the business for trying to patch up the place with a paint job and a couple extra hired hands.  You know now that the owner and manager are back on track and the restaurant has rebounded several times before.

 

I can see that newer patrons, especially younger ones that haven't seen the restaurant in a prolonged bad cycle before and are used to being quickly gratified with all of their modern entertainment options , would become highly critical and start complaining on yelp  and to who anyone else that would listen online.

With you 100% on everything in bold. 

 

Not sure why you ended an insightful post with a jab at youth and technology. 

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Rebuilding a hockey team is not like eating at a bad restaurant in any way shape or form. The closest part of it is what it takes to run a business, but there's always different parts to it because jobs and training are different and everyone has to go about their jobs in a different way. Your argument is invalid.

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6 hours ago, rychicken said:

maybe the restaurant should hand out coupons? 

Especially to long time patrons. The kind that hang out on restaurant message boards and care enough about the restaurant, even in the bad times, to discuss how everything is tasting, the service, if it needs to be more young and hip etc..

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Imagine if the marketing and management departments for a hockey team actually treated their business like a restaurant and ignored industry specific factors like fan loyalty, region-specific products, multi-year asset development, ticket & television & merchandise revenues, the value of their intangible assets such as trademarks and goodwill, arena atmosphere and amenities, community involvement programs, industry designated regulations such as salary caps, contract and roster limits, and limited availability in the labour market and instead fired their staff everytime revenues decreased irrespective of the consequences on their long term goals

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On 3/17/2018 at 8:22 AM, brokensticks said:

Imagine this scenario.

You have been going to your favourite restaurant for years but lately they have served you horrible food. When you complain to management, they apologize and tell you that their current chef is old and slow and ready to retire. But they have a new chef coming who is still at BCIT and getting really high marks so please keep coming to our restaurant and eat the bad meals because things will get better.

What do you say to the restaurant owner?

If the chef makes bad food, you either train the chef or don't keep him on. You hire temporary chefs in the meantime to keep the food going well. It's a lot of sales to lose out on otherwise since there is far more competition in the restaurant world than in the hockey world.

 

Which means tanking in the food business is the worst thing you could possibly do.

 

If people really think this is our situation with this club, then no wonder why CDC has such a bad reputation. lol

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1 minute ago, The Lock said:

If the chef makes bad food, you either train the chef or don't keep him on. You hire temporary chefs in the meantime to keep the food going well. It's a lot of sales to lose out on otherwise since there is far more competition in the restaurant world than in the hockey world.

 

Which means tanking in the food business is the worst thing you could possibly do.

What if someone buys your restaurant, hires all the best staff, but moves the new staff to another city?

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