As a former OFA/IFA level 3 first aid ticket holder I would have called that injured person as "RTC" Rapid Transport Criteria, meaning they need a hospital fast, like no more than 60 minutes to get them to a e/r.
Can't move/ feel her legs, blood on face/neck can result in breathing difficulties and she doesn't know who she is, leading on to think a brain injury may have been sustained.
Big, Big fail by the 911 system.