Watermelon Posted March 22, 2014 Share Posted March 22, 2014 I've been for telus for a couple of years now and everything has been working fine until about a month ago. Then my Optik Tv would randomly lose connection several times a day and after caling Telus many times, they somewhat fixed it. It still happens but not as much. Now the problem is on internet. I should have 25 down and 5 up but I've been getting 10 down and .5 up so I decided to call again and they blamed it on a connection error so they re did the connection and I started to get 25 down and 8 up but its incredibly laggy. Its truly frustrating trying to play an FPS game when your constantly as a disadvantage and having to wait a few minutes just to load up facebook or whatever. Link to comment Share on other sites More sharing options...
AriGold Posted March 22, 2014 Share Posted March 22, 2014 Just to add to it they just released a statement 2 weeks ago saying all internet is going up $5 per month for every customer. Link to comment Share on other sites More sharing options...
NightHawkSniper Posted March 22, 2014 Share Posted March 22, 2014 Just to add to it they just released a statement 2 weeks ago saying all internet is going up $5 per month for every customer. Wasn't that part of the new contracts? Link to comment Share on other sites More sharing options...
inane Posted March 22, 2014 Share Posted March 22, 2014 All the big guys are doing that. They can break the contract anytime they want, if you try it's penalties out the butt. Link to comment Share on other sites More sharing options...
Brendan Gaunce Posted March 22, 2014 Share Posted March 22, 2014 I feel your pain. Telus has to be one of the worst companies out there. My optik TV is so laggy and take forever to scroll throughout the guide and the internet is equally as bad. Hang in there and switch to Shaw ASAP Link to comment Share on other sites More sharing options...
Ghostsof1915 Posted March 22, 2014 Share Posted March 22, 2014 Switch to Shaw? Link to comment Share on other sites More sharing options...
Watermelon Posted March 22, 2014 Author Share Posted March 22, 2014 I like Telus better and I'm on contract its just that lately its been a huge nosedive in performance Link to comment Share on other sites More sharing options...
BanTSN Posted March 22, 2014 Share Posted March 22, 2014 Same line. More users on it over time. It happens. Link to comment Share on other sites More sharing options...
Toni Zamboni Posted March 23, 2014 Share Posted March 23, 2014 i switched from telus to shaw and couldnt be happier...telus blows. Link to comment Share on other sites More sharing options...
BanTSN Posted March 23, 2014 Share Posted March 23, 2014 Funny because i switched from Shaw to Telus and couldn't be happier because Shaw blows. Link to comment Share on other sites More sharing options...
MJDDawg Posted March 23, 2014 Share Posted March 23, 2014 I've been on Shaw for years and really never had an issue other than performance sucks during peak usage times. Gaming is almost impossible at peak times, so I've been thinking about trying Telus just for internet as a few of my buddies have it and swear by it. So your experience makes me wonder if I should even bother trying it out. Link to comment Share on other sites More sharing options...
nucks07 Posted March 23, 2014 Share Posted March 23, 2014 I have shaw Internet and TV but a Telus land line phone. Recently added Telus Internet and slowly but surely every device has made its way over to the Telus network. It is just more consistent and quicker speeds. I live in a subdivision so I could either be lucky with Telus or they are just better overall. Shaw TV FTW tho Link to comment Share on other sites More sharing options...
KoreanHockeyFan Posted March 23, 2014 Share Posted March 23, 2014 I'm on Optik too, and it's been happening to me recently also. I lose connection during the evenings sometimes, and during the day, my Internet is still technically on, but I won't be able to load websites at random times for like 3 minutes. Kind of annoying and I hope they fix it, because a lot of customers I think are having the same issue. Link to comment Share on other sites More sharing options...
Watermelon Posted March 23, 2014 Author Share Posted March 23, 2014 I've been on Shaw for years and really never had an issue other than performance sucks during peak usage times. Gaming is almost impossible at peak times, so I've been thinking about trying Telus just for internet as a few of my buddies have it and swear by it. So your experience makes me wonder if I should even bother trying it out.Its been near perfect until recently so this should not be a deciding factor for you. The last time I called they said if it gets any worse they'll send someone to bring in a new router and pvr so yeah Link to comment Share on other sites More sharing options...
Offensive Threat Posted March 23, 2014 Share Posted March 23, 2014 We are on Shaw, Whatever the biggest fastest TV/Web/Phone package they have is. Works flawlessly across all our devices but I hear it depends on where you are and how many people are smoking the same pipe ifyaknowwhatImean. When we lived in New West a few years back peak times had slowdowns, not terrible but noticeable for sure. Link to comment Share on other sites More sharing options...
Grapefruits Posted March 24, 2014 Share Posted March 24, 2014 i switched from telus to shaw and couldnt be happier...telus blows. Funny because i switched from Shaw to Telus and couldn't be happier because Shaw blows. Seems to be the way it works. Certain people have luck with Shaw, others with Telus. Telus was brutal when I had them. I've had Shaw for almost 3 years now, and have never had much of an issue. Link to comment Share on other sites More sharing options...
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