Bingo Chili Posted November 26, 2014 Share Posted November 26, 2014 Just wondering : -Hows the schedule? Is it usually a 5 day set of work ( m-fr) with 2 days off after -How many jobs/installs/repair do you have to finish per day? Link to comment Share on other sites More sharing options...
Offensive Threat Posted November 26, 2014 Share Posted November 26, 2014 At Telus your first priority is always to up-sell the customer. Its in the job description of every Telus employee. I was scanning the Telus technician positions on their site and its there : Up-selling TELUS products and services when appropriate. Link to comment Share on other sites More sharing options...
diesel_3 Posted November 26, 2014 Share Posted November 26, 2014 Yes, I'm a Telus Tech in Courtenay. You are monday to friday with the odd saturday shift (If you work saturday, you get the monday off before...so, still a 5 day work week) It all depends what your skill set will be out of training, we have fibre optics here, so somebody could do 6 jobs in a day, but 3 of them being at the same house (What we call a triple play...Phone, Internet, TV) I'm mostly doing Copper out in remote areas, so I have 3 jobs a day which is fairly standard. It's a great job and a great company to work for. I'm an hourly guy and our Contractors take a LOT of heat because they get paid per job so the quality of work that goes in to the job is usually poor. And your 'First Priority' is not to upsell LOL. They want you to make sales if you are able to, if you are going to do a phone job and they have shaw internet and TV...You can just ask if they would be interested in bundling, if they say no...oh well! You are a technician, not a salesman. My sales are the worst on my crew, but I have made the odd TV sale on somebody who was curious about it, most of my sales have came because the customer has asked me while being at their house. I went from working in a Sawmill. Then the Army Now working as a Tech at Telus. So, I know crappy jobs and working at Telus isn't one of them. Great pay, good benefits, Telus shares program and you get to meet a lot of cool people as you go along. Link to comment Share on other sites More sharing options...
taxi Posted November 26, 2014 Share Posted November 26, 2014 I worked in the retail sales department. Have to echo what a great company it was to work for. Good pay. Great benefits. And positive coworkers and management. Link to comment Share on other sites More sharing options...
Bingo Chili Posted November 26, 2014 Author Share Posted November 26, 2014 thanks for the reply diesel. you say you just do copper but that still include optik tv installs. so are you saying sometimes a tech just do 3 jobs a day (triple play - phone, internet, tv) in one home and hes good for that day? Link to comment Share on other sites More sharing options...
Denguin Posted November 26, 2014 Share Posted November 26, 2014 Out of curiosity, what is the deal with the Telus technicians for Optik? I've had three technicians already ask me to call them on their personal phone for any future problems. I would understand it if they wanted to do some "under the table" business, but when they come next time, more often than not they don't even charge me! Link to comment Share on other sites More sharing options...
elvis15 Posted November 26, 2014 Share Posted November 26, 2014 At Telus your first priority is always to up-sell the customer. Its in the job description of every Telus employee. I was scanning the Telus technician positions on their site and its there : Up-selling TELUS products and services when appropriate. Hmm, "when appropriate" doesn't seem to mean the same as "first priority" where I live, what colour is the sky in your world? I'm in between roles right now, but again echoing what a great company it is to work for, and the flexibility, benefits and share program are excellent. Out of curiosity, what is the deal with the Telus technicians for Optik? I've had three technicians already ask me to call them on their personal phone for any future problems. I would understand it if they wanted to do some "under the table" business, but when they come next time, more often than not they don't even charge me! That's them following up and taking responsibility for service they've provided. I had a tech in last week to replace my old modem/router combo with a new gateway, he left his card for me as well and even called back with an extra bit of information he wasn't sure he'd mentioned. I got a follow up call from a phone agent to make sure it went well and she reiterated that I can call him if I have any further problems, so it's not anything off the books or shady like that when they say it. Link to comment Share on other sites More sharing options...
DonLever Posted November 26, 2014 Share Posted November 26, 2014 Not all Telus Service Technicians actual work with Telus. Telus contract out a lot of the work. My friend is a Telus installer and he works for a company called Ledcor, which is a giant company that works with construction, forestry, mining, communication, transport, etc. And he gets paid by the job, not by the hour. He said he could make several hundred dollars per day, depending how many jobs he get. And there is no shortage of jobs as he is always busy. Link to comment Share on other sites More sharing options...
Violator Posted November 26, 2014 Share Posted November 26, 2014 Suprise they are actually hiring for service techs.Thought it was all LTS(Ledcor)these days. Link to comment Share on other sites More sharing options...
diesel_3 Posted November 27, 2014 Share Posted November 27, 2014 thanks for the reply diesel. you say you just do copper but that still include optik tv installs. so are you saying sometimes a tech just do 3 jobs a day (triple play - phone, internet, tv) in one home and hes good for that day? Yes, it's still called Optik TV even for Copper, it's just the name of the service, depending on what your address qualifies for the only difference is the path it gets there, either Fibre Optic or Copper, but still both are called Optik TV. Yup, if you are new, you aren't thrown into the mix with full SWT (We pronounce it Sweat Times) which means a standard Copper DSL install SHOULD take me 2 hours 8 minutes (Don't ask where they come up with these numbers, somebody way above my pay grade makes these calls based on all tech's efficiency/job completion) So, again, if you are new, they may give you 4 hours to do that, then you might have another 3.5 hour POTS (Phone) Install....So your SWT's fill a full 7.5 hour shift. We are given arrival windows, they just rolled out a new 8-9 arrival window, that is not how long it takes, that is just when we should arrive, then with the 2 hour 8 minute SWT of a DSL install will take me in to my next 9-11 appointment but not miss it, some jobs go faster than others and some you have to 'add time' because you are trying to put new technology on Inside Wire from the 1950's...So you hit snags. Well now that i've rambled, to basically answer your question...yes, if you have a 4 or 5 box Triple play, that SHOULD cover most of your day. Since I mostly do Copper, I am usually going to 3 different addresses for different reasons. Sometimes when it's slow you may only get 2 jobs on your board so then you have white space on your day to help a co worker out, clean your van, do paperwork, follow up with a customer who may have been having ongoing issues, etc. Out of curiosity, what is the deal with the Telus technicians for Optik? I've had three technicians already ask me to call them on their personal phone for any future problems. I would understand it if they wanted to do some "under the table" business, but when they come next time, more often than not they don't even charge me! We are supposed to leave our business cards, they have our work cell phone numbers on them and we are measured on something called a repeat. So, within 30 days if something had went wrong with your service and you called in to the 310-2255 number to re-book a new appointment (A trouble) The technician would get a 'repeat.' If you get too many, then your manager sits you down and asks what kind of practices you may be using or how you can avoid further repeats. This is where having extra white space in your day can be good, I had a customer call me today where I was just there last week for a phone trouble, they were then having trouble with their DSL. Turned out a CAT5 that was ran outside of their house 9 months ago must have been pinched somewhere and was gathering moisture causing a dead short on the line. Stuff like that happens and it's always nice to have some spare time in a day to go back and fix another issue. My billing is as bad as my sales, I never bill...We also get measured on billing as well. We are supposed to bill if a customer wants to add something beyond what we guarantee, i.e - wireless coverage. We go into houses and install TV/Internet and have to mount equipment in the garage because that's where all the main lines usually come to the outside of the house. So, in a 3,000sq ft. home, sometimes the wifi won't cover. In that case, we can install a wireless extender but it needs a run of CAT5 because you need all 4 pairs, so with stuff like that, we bill for extra equipment. Not all Telus Service Technicians actual work with Telus. Telus contract out a lot of the work. My friend is a Telus installer and he works for a company called Ledcor, which is a giant company that works with construction, forestry, mining, communication, transport, etc. And he gets paid by the job, not by the hour. He said he could make several hundred dollars per day, depending how many jobs he get. And there is no shortage of jobs as he is always busy. This is true, we actually have a couple contractor companies here in the Valley called QX and ATI. Suprise they are actually hiring for service techs.Thought it was all LTS(Ledcor)these days. Ledcor was huge in Edmonton, I went through the training in Edmonton and then switched to Wireless Rigging instead, I honestly thought, at the time, it was all contracted out because you would see Ledcor trucks everywhere. Link to comment Share on other sites More sharing options...
Violator Posted November 27, 2014 Share Posted November 27, 2014 That was just what i got from my future father in law that works for telus.Used to work in the industry you dont see alot of telus vehicles in calgary just abit of LTS. Everything you just descirbed brings me back to the horror and the fun Link to comment Share on other sites More sharing options...
KFBR392 Posted November 27, 2014 Share Posted November 27, 2014 Yes, it's still called Optik TV even for Copper, it's just the name of the service, depending on what your address qualifies for the only difference is the path it gets there, either Fibre Optic or Copper, but still both are called Optik TV. Yup, if you are new, you aren't thrown into the mix with full SWT (We pronounce it Sweat Times) which means a standard Copper DSL install SHOULD take me 2 hours 8 minutes (Don't ask where they come up with these numbers, somebody way above my pay grade makes these calls based on all tech's efficiency/job completion) So, again, if you are new, they may give you 4 hours to do that, then you might have another 3.5 hour POTS (Phone) Install....So your SWT's fill a full 7.5 hour Just out of curiosity.. how often would you run into a 3.5 hour POTS install? Barring having to run new lines/jacks, even assuming there is ladder work, I don't see why it would take more than 30 minutes tops on average. 3.5 hours seems a bit excessive, no? Link to comment Share on other sites More sharing options...
diesel_3 Posted November 27, 2014 Share Posted November 27, 2014 I was just using an example of SWT times, they are usually more than you need but i have had 2+ hour POTS installs working out in remote areas hooking and climbing multiple yard poles.. Link to comment Share on other sites More sharing options...
aGENT Posted November 27, 2014 Share Posted November 27, 2014 Diesel, would you have any intel on what the role out plans are for Optik in Nanaimo? There's patchy coverage I believe near the university and downtown core but beyond that it's pretty spotty/non-existant. Link to comment Share on other sites More sharing options...
diesel_3 Posted November 28, 2014 Share Posted November 28, 2014 Diesel, would you have any intel on what the role out plans are for Optik in Nanaimo? There's patchy coverage I believe near the university and downtown core but beyond that it's pretty spotty/non-existant. I have no idea, We will just hear about teams that go in and gauge interest in getting fibre optik into certain areas and if it's worth it for the company to put in the infrastructure then they give the green light. I'm sure it won't be that long of a wait seeing as how popular it has been here and in Victoria. Link to comment Share on other sites More sharing options...
Workinggal Posted November 26, 2016 Share Posted November 26, 2016 Hi diesel_3 I'm looking for any information on how to get into the Telus tech careers. I randomly found this forum on google. I've tried speaking with a rep but I've had no luck so far getting the info I need. What kind of training and experience Would I have to have? Any info would be much appreciated. Link to comment Share on other sites More sharing options...
Workinggal Posted November 27, 2016 Share Posted November 27, 2016 9 hours ago, Workinggal said: Hi, I'm looking for any information on how to get into the Telus tech careers. I've tried speaking with a rep but I've had no luck so far. What kind of training and experience would I need?? Thank you! On 2014-11-27 at 5:38 PM, diesel_3 said: I have no idea, We will just hear about teams that go in and gauge interest in getting fibre optik into certain areas and if it's worth it for the company to put in the infrastructure then they give the green light. I'm sure it won't be that long of a wait seeing as how popular it has been here and in Victoria. Link to comment Share on other sites More sharing options...
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