Hey as the title suggests,
I was just taking my 2017 Civic SI into a Honda Dealership for a warranty repair, and I was browsing their showroom and saw a Type R on display that caught my eye. I inquired about it, and said I might be interested in trading up, and asked to get my current car appraised. It's had a major accident (previous owner) the bumper had to be rebuilt ($11,000 of damage). Obviously this will depreciate the cars value, but besides that, the car is in perfect condition, and I rarely drive (2017 with 50,000KM). No mechanical issues, frame damage, or any other type of defective issue and I've been driving the car for 2.5 years.
The dealer asked how much I want. I said $23,000 - $24,000. Dealer said he'd ask the manager. Manager said that's reasonable. Then commented that my bumper isn't aligned and to get it fixed. (It's just the clips weren't installed properly. Would just require them to take the bumper off, and reattach it properly). So I said I'll go down to $22,500 and you guys fix that. Said he'd ask the manager.
Comes back to me and says $20,000. I said OK sounds good. Then says he'll call me back in an hour, and is now saying "It's too big of a risk. We'll only offer you $15,000 now".
Obviously car salesmen are trying to get a good deal, but then he said, and I quote, "I wouldn't take this deal. You should go to another dealer, ask for a higher price and sell it, then bring that money and buy the Type R."
Is this normal? I doubt I'm going to even buy the car now, but I've bought 3 cars before (2 honda's, 1 mitsubishi) and never experienced anything like this, and even traded my previous car in hassle free. I've never heard of a 2017 Civic SI being a risk, and the previous dealership (Subaru) who bought my 2008 Honda Civic SI offered me a VERY competitive / fair price. I even checked KBB / Autotrader and $20,000 with 50,000km for a 2017 Civic SI seems very reasonable with the major damage so I'm really bewildered.
Side story about the warranty repair: It took me 4-5 months of arguing with their service to get the screen replaced. Instead of diagnosing themselves, they told me to record the screen, while I was driving, and provide them proof. I had a family member record for me, and they kept saying to bring more video proof.
Should I go to their General Manager about this and explain the situation to see what they'll do? I've honestly never experienced anything like this before in my life.