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#1 BCNeil

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Posted 08 February 2013 - 01:41 PM

What a comedy of errors this year.
Day the new CBA is signed, Canucks email to make sure our mailing address is correct as tickets will be on the way.

A week later an email telling us to print your own damn tickets, as it will take weeks for the real tickets to be printed. Contradicting the previous email.

Today they arrive.
No warning or anything, just an email at 8:40am saying they will arrive Tuesday.
Then surprise Fedex here at noon. Lucky I had the day off.

Not in a book like previous years, but just on sheets???
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#2 #2 Ohlund

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Posted 08 February 2013 - 01:59 PM

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If there's a problem with them I'll take them :)
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#3 SkeeterHansen

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Posted 08 February 2013 - 02:02 PM

If there's a problem with them I'll take them :)


Agreed.
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#4 elvis15

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Posted 08 February 2013 - 02:03 PM

If there's a problem with them I'll take them :)

No kidding. If you have a complaint, whining to us about it won't help anything. You should contact your rep instead.
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#5 BCNeil

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Posted 08 February 2013 - 02:06 PM

If there's a problem with them I'll take them :)


Oh my apologies, because I own season tickets I should deal with garbage customer service.
I have called my "person rep" several times since the lockout ended. Never once a call back.
How long are they going to pretend to be swamped? We are 10 games into the season.
Hire more people Canucks.
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#6 BCNeil

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Posted 08 February 2013 - 02:07 PM

No kidding. If you have a complaint, whining to us about it won't help anything. You should contact your rep instead.


I have called my rep at least 6 times since the CBA was signed with no call back, and he never answers his phone.
Therefore I have decided to use the Canucks forum.
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#7 jono2009

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Posted 08 February 2013 - 02:08 PM

we would be glad to take them off your hands!
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#8 Squeak

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Posted 08 February 2013 - 02:20 PM

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#firstworldproblems
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#9 stexx

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Posted 08 February 2013 - 02:30 PM

yeah i agree this years ticket distribution has been a joke. Having to go down to rogers not on game-days to get tickets printed off 5 games at a time is just stupid. Took the print-at-home tickets to one game and the barcode wouldnt scan properly had to go to the box office and stand in a massive line. glad this wont happen again for a decade at least.

Meanwhile customers buying single game tickets can get them all the way up to april? Poorly run by the canucks someone should be fired for that one.
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#10 stexx

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Posted 08 February 2013 - 02:32 PM

Oh my apologies, because I own season tickets I should deal with garbage customer service.
I have called my "person rep" several times since the lockout ended. Never once a call back.
How long are they going to pretend to be swamped? We are 10 games into the season.
Hire more people Canucks.


Ive noticed the same thing, seems like there is a lot less account managers than there was the last couple of years. Or the new ones are just incompetent.
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#11 BCNeil

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Posted 08 February 2013 - 02:34 PM

#firstworldproblems


Yeah because when someone spends over $20,000 a year on tickets, expecting a rep to return your calls.
Or having ticket distribution communicated honestly is too much to expect.....cause I have money.
Great point :picard:

Excellent customer service should be a given. The Canucks organization makes over 20 million in profits.
But can't return calls.
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#12 BCNeil

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Posted 08 February 2013 - 02:36 PM

yeah i agree this years ticket distribution has been a joke. Having to go down to rogers not on game-days to get tickets printed off 5 games at a time is just stupid. Took the print-at-home tickets to one game and the barcode wouldnt scan properly had to go to the box office and stand in a massive line. glad this wont happen again for a decade at least.

Meanwhile customers buying single game tickets can get them all the way up to april? Poorly run by the canucks someone should be fired for that one.


Thats even worse. I was at least able to print my tickets off and they worked so far.
As driving in from White Rock to pick up tickets is absurd.
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#13 Fantoma

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Posted 08 February 2013 - 02:37 PM

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Tell me about it. I had the same problem dealing with the Maserati dealership. So I buy the new Quattroporte (V8, of course). And I'm like "It'll be ready on wednesday right? Cause I gotta drive it to the Canucks game." --And parking is so expensive, it's a good thing I get the tickets for free from my dad's company-- Anyway, I CAN"T be seen driving the same car that I drove to the Vancouver Club the previous day, cause they'll be all "dude, didn't you drive the Bentley yesterday as well?! Are you wearing the same Armani cotton briefs as well?!?! *snicker". So like, I'll be off the A-list so fast if I don't got my new Maserati by Wednesday. Anyways, after some threats of legal action, the car was ready on time. I had the dude fired at Maserati anyways cause I'm pretty sure he was from like cloverdale or something gross like that. That's what you should do, get that rep fired! GOCANUCKSGO!
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#14 Squeak

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Posted 08 February 2013 - 02:39 PM

Yeah because when someone spends over $20,000 a year on tickets, expecting a rep to return your calls.
Or having ticket distribution communicated honestly is too much to expect.....cause I have money.
Great point :picard:

Excellent customer service should be a given. The Canucks organization makes over 20 million in profits.
But can't return calls.


Maybe bring that up with them... rather then coming onto the forum and complaining.

Your complaints are going to fall on deaf ears.

If you want to give me $20,000 a year - I will return your phonecalls.
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#15 stexx

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Posted 08 February 2013 - 02:40 PM

Yeah because when someone spends over $20,000 a year on tickets, expecting a rep to return your calls.
Or having ticket distribution communicated honestly is too much to expect.....cause I have money.
Great point :picard:

Excellent customer service should be a given. The Canucks organization makes over 20 million in profits.
But can't return calls.


yep, i love my canucks would never giveup my season tickets, but the things the canucks have pulled over the years are just insane. I have 4 kids (family of 6) so naturally we had 6 tickets, then the canucks decided after we had our tickets for almost 8years that hey, you cant have 6 season tickets anymore limit of 4 and took 2 away.

With the amount of money we spend on tickets some years almost 30k with playoffs that the least they could do is have quality customer service.
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#16 BCNeil

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Posted 08 February 2013 - 02:40 PM

Tell me about it. I had the same problem dealing with the Maserati dealership. So I buy the new Quattroporte (V8, of course). And I'm like "It'll be ready on wednesday right? Cause I gotta drive it to the Canucks game." --And parking is so expensive, it's a good thing I get the tickets for free from my dad's company-- Anyway, I CAN"T be seen driving the same car that I drove to the Vancouver Club the previous day, cause they'll be all "dude, didn't you drive the Bentley yesterday as well?! Are you wearing the same Armani cotton briefs as well?!?! *snicker". So like, I'll be off the A-list so fast if I don't got my new Maserati by Wednesday. Anyways, after some threats of legal action, the car was ready on time. I had the dude fired at Maserati anyways cause I'm pretty sure he was from like cloverdale or something gross like that. That's what you should do, get that rep fired! GOCANUCKSGO!


I'm sorry you are bitter about your financial situation in life. Therefore the Canucks should treat 10 year season tickets holders like garbage :rolleyes:
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#17 BCNeil

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Posted 08 February 2013 - 02:43 PM

Maybe bring that up with them... rather then coming onto the forum and complaining.

Your complaints are going to fall on deaf ears.

If you want to give me $20,000 a year - I will return your phonecalls.


How do you suggest I bring it up with them, if they don't answer calls, or return voicemails????

This thread is not really for you.
Its to see if other season ticket holders like myself are having similar issues.
It appears from the posts of other actual season ticket holders, that they are.
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#18 Yotes

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Posted 08 February 2013 - 02:44 PM

have season ticket holders still not gotten their ticket books? my buddy prepaid for tickets from a season ticket holder and havent gotten the tickets yet? how do you go to games without tickets?
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#19 BCNeil

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Posted 08 February 2013 - 02:50 PM

have season ticket holders still not gotten their ticket books? my buddy prepaid for tickets from a season ticket holder and havent gotten the tickets yet? how do you go to games without tickets?


Well basically, when the season was announced. This was a major shock to the Canucks.
They were not ready at all.
So they had 2 options, print your own tickets, but they only released the first few games.
Or drive to the stadium, and non game days only to pick up tickets, but again only for the first few games.

Today I got an email that my tickets were being sent and should arrive Tuesday. They arrived today instead.
But no longer in commemorative booklets as in the past. Simple all loose basically.
As they only gave 3 hours notice from their email, till when tickets arrived at my door. I imagine thousands of sths were at work, and will now have to wait till next week, to drive down to fedex to pickup
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#20 jovocop55

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Posted 08 February 2013 - 02:53 PM

got email earlier in this week saying tickets should be ready by later this week. nothing yet :(
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#21 Yotes

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Posted 08 February 2013 - 02:53 PM

ahh ok good to know, I have bought tickets of this person before so im not worried, but just seems like its taked forever and they should have had some form of idea and plan in place for when/if the season started.

I hope for the price i pay to see dallas next friday i get legit tickets, as i like to keep them. Sure hope jagr plays, cant wait to see him again been years since i have but he still has the talent.
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#22 Squeak

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Posted 08 February 2013 - 02:54 PM

So - basically - you received it one business day early?

That is what the hoopla is all about?
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#23 Primal Optimist

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Posted 08 February 2013 - 02:59 PM

Yeah because when someone spends over $20,000 a year on tickets, expecting a rep to return your calls.
Or having ticket distribution communicated honestly is too much to expect.....cause I have money.
Great point :picard:

Excellent customer service should be a given. The Canucks organization makes over 20 million in profits.
But can't return calls.

While I agree with you that excellent customer service is expected in this circumstance, I am still sympathize with the employee to a degree who is having a hard time returning everyones call. I also sympathize with the organization who had one week to get all their customers product printed and delivered from a point of zero info, no dates or venues known and then one week to finish, that is a lot to do and get it right, even if they had more than enough personel who were trained and competent.

The important fact is : you bought tickets you got tickets, in time to use them.

Edited by Primal Optimist, 08 February 2013 - 03:00 PM.

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#24 Monty

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Posted 08 February 2013 - 03:00 PM

Your rep is probably not just hearing it from you, but every other season ticket holder. Not sure how many Canucks ticket reps there are, but they probably aren't flooded with people in that position. Also, phone calls don't really work too often.

As a Jets season ticket holder, I emailed my rep twice during the lockout in regards to different issues, and it took quite a bit of time for him to get back to me. I was patient and understood that they are probably flooded with season ticket holders who have zero respect and zero patience.

Not sure about the Canucks, again, but my rep took time to get back to me because he said, and I had this confirmed as well, that he (along with all the other ticket reps for the Jets) were also doing one other job full time as the organization had to make cutbacks due to the shortened season. I assume this is the same for the Canucks.

But yeah, as many people have said, this was probably not the best place for you to come and get sympathy for your situation. It really is a first world problem that nobody really cares about. Those problems (which I have as well) are best kept to ourselves.
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#25 CaNuCk_in_NzL

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Posted 08 February 2013 - 03:04 PM

Tell me about it. I had the same problem dealing with the Maserati dealership. So I buy the new Quattroporte (V8, of course). And I'm like "It'll be ready on wednesday right? Cause I gotta drive it to the Canucks game." --And parking is so expensive, it's a good thing I get the tickets for free from my dad's company-- Anyway, I CAN"T be seen driving the same car that I drove to the Vancouver Club the previous day, cause they'll be all "dude, didn't you drive the Bentley yesterday as well?! Are you wearing the same Armani cotton briefs as well?!?! *snicker". So like, I'll be off the A-list so fast if I don't got my new Maserati by Wednesday. Anyways, after some threats of legal action, the car was ready on time. I had the dude fired at Maserati anyways cause I'm pretty sure he was from like cloverdale or something gross like that. That's what you should do, get that rep fired! GOCANUCKSGO!


Oh I see what you did there! ^^ :sadno: <_< :angry: :ph34r:
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#26 BCNeil

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Posted 08 February 2013 - 03:05 PM

Your rep is probably not just hearing it from you, but every other season ticket holder. Not sure how many Canucks ticket reps there are, but they probably aren't flooded with people in that position. Also, phone calls don't really work too often.

As a Jets season ticket holder, I emailed my rep twice during the lockout in regards to different issues, and it took quite a bit of time for him to get back to me. I was patient and understood that they are probably flooded with season ticket holders who have zero respect and zero patience.

Not sure about the Canucks, again, but my rep took time to get back to me because he said, and I had this confirmed as well, that he (along with all the other ticket reps for the Jets) were also doing one other job full time as the organization had to make cutbacks due to the shortened season. I assume this is the same for the Canucks.

But yeah, as many people have said, this was probably not the best place for you to come and get sympathy for your situation. It really is a first world problem that nobody really cares about. Those problems (which I have as well) are best kept to ourselves.


So you tell me.
Where should I take my concerns?

Canucks wont call back.
Is this site not run by them?

This is not a thread to get sympathy from the usual trolls.
Its to see if other season ticket holders are receiving this crap customer service like I am.

Edited by BCNeil, 08 February 2013 - 03:23 PM.

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#27 Yotes

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Posted 08 February 2013 - 03:09 PM

If i was a season ticket holder paying a good premium, and wasnt getting quality service or response back on certain issues pertaining to my season tickets i would feel quite disappointed with the service.

Because we are a hockey mad market they wont have a hard time finding people to buy tickets but i sure hope they dont take advantage of people and not return their calls. thats just poor business, regardless of whats going on how hard is it to return a call. Imagine if that happened for regularly daily things, it wouldnt be accepted and you would be disappointed with the contractor or business for not getting back to you or helping you resolve any issues or concerns you have
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#28 Squeak

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Posted 08 February 2013 - 03:10 PM

So you tell me.
Where should I take my concerns?

Canucks wont call back.
Is this site not run by them?

I could care less if you can't afford tickets.
Move along to a Ballard/Raymond trade thread if its more your level.
I titled the thread accordingly.


No it isn't run by them
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#29 BCNeil

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Posted 08 February 2013 - 03:17 PM

If i was a season ticket holder paying a good premium, and wasnt getting quality service or response back on certain issues pertaining to my season tickets i would feel quite disappointed with the service.

Because we are a hockey mad market they wont have a hard time finding people to buy tickets but i sure hope they dont take advantage of people and not return their calls. thats just poor business, regardless of whats going on how hard is it to return a call. Imagine if that happened for regularly daily things, it wouldnt be accepted and you would be disappointed with the contractor or business for not getting back to you or helping you resolve any issues or concerns you have


I agree. I have no problem talking to my BC Lions rep anytime I need.
I think the Canucks do take the position, that they have a waiting list. So anyone that isn't happy can screw off.

Then we get a forum full of broke teenagers. That since they don't have tickets, think its cool that the Canucks treat customers like crap.
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#30 Yotes

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Posted 08 February 2013 - 03:22 PM

I agree. I have no problem talking to my BC Lions rep anytime I need.
I think the Canucks do take the position, that they have a waiting list. So anyone that isn't happy can screw off.

Then we get a forum full of broke teenagers. That since they don't have tickets, think its cool that the Canucks treat customers like crap.


basically, your never gonna win on a forum thats for sure. Certain ppl are always going to be the same, and wont get banned like others would like. Its how the world is now, technology really has made the world both a better and far worse place, its amazing the arguing whining and threatening that gets dont over the internet its really sad.

As for the canucks, they shouldnt be thinking that way. If they are thats very bad business. Hope they get their act together and work it out. And you know what, if we ever become a bottom feeder with a crappy product on the ice they may be wishing the treated ppl better when they start loosing season ticket holders and maybe ppl wont be lining up to drop thousands of dollars to go see a non exciting non playoff. Imagine if we played like columbus do you think their would be a waiting list for season ticket holders? I highly doubt it
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