I didn't get an email about my free tickets either. Nor did I get a prize this year. I have 8 season tickets. This is my 11th year.
It's a poorly run company, that's the way it always has been.
"Hey do you got any extra tickets for the Chicago Cubs game in February. Jonathan Kane is my son's favourite player. This will be his first ever NHL game" "I heard on the radio Canuck tickets are $20"
It's like buyers have been conditioned over the last few years, to wait till gameday for the best deals. That seems to be a very bad strategy for weekend games this year.